Start your return. Easy as 1,2,3.
To start a return, please contact us through this portal form.
We will provide the returns address once your return is approved, so please check that your information is entered correctly.
Return Policy
We want you to feel confident when purchasing from us.
If something misses the mark and you're not 100% happy, neither are we.
We’ll always do our best to make things right.
↠ Under the Consumer Contracts Regulations, you have 14 days from the day after receiving your order to request a return for a full refund.
↠ After notifying us of your intention to return, you have a further 14 days to send the item back.
↠ Items must be returned in their original, unused condition. Proof of purchase is required.
↠ The original delivery cost you paid will be refunded.
↠ Return postage costs are the responsibility of the customer unless the item is faulty.
↠ Please note: Personalised or custom-made items (for example, invitations with added names or text) are exempt from change-of-mind returns unless they arrive faulty.
↠ For more information on your statutory rights, please visit:
↠ It's rare, but it happens. We get it! In the unlikely event you don't fall in love with your purchase and something's gone wrong, don't worry. We're here to help resolve it.
↠ If your item is faulty, misprinted, damaged in transit, or not as described:
↠ Contact us within 30 days of receiving your order.
↠ Please provide your order number, email address, proof of purchase & photo evidence of the fault.
↠ We will offer you a repair, replacement, or full refund.
↠ Return shipping for faulty items is covered by us, and pre-paid postage will be organised for you.
↠ This return window applies only to delivered items.
↠ If your order has not arrived, please refer to our shipping information page for guidance on lost or delayed parcels.
↠ If a fault develops within 6 months, you may still be entitled to a:
↠ repair
↠ replacement
↠ partial refund
↠ After 6 months the burden of proving the item was faulty upon receipt, may fall on the customer.
Your 14-Day Cooling Off Rights
(UK Customers)
30-Day Fault Guarantee
After 30 Days (Up to 6 Months)
Custom & Print-On-Demand Items
↠ AS most of our merchandise products are made to order through our UK print partners:
↠ Change-of-mind returns are unfortunately not accepted on personalised/custom items.
↠ Faulty items are always covered under consumer law.
↠ All returns must be arranged through us directly.
↠ Faulty items are fully covered, with the Return shipping cost being covered by us.
↠ Return shipping costs for change-of-mind international returns, are the responsibility of the customer.
↠ Refunds are processed within 14 days of us receiving the returned item.
↠ Refunds are always issued to the original payment method used at checkout.
↠ Processing times vary between banks, but most refunds appear within 3-10 business days after being processed.
↠ Refunds typically take around 5 business days to process, although depending on the card issuer, it can take up to 30 days to fully clear.
↠ If you paid using Klarna, please contact their customer service team as soon as you initiate a return. This allows them to pause further payments while your refund is being processed.
Refunds are typically issued within 10 business days after the return is approved.
↠ If you used loyalty points toward your purchase, the equivalent monetary value will be refunded.
For example, as you collect 5 points for every £1 spent, 50 points would equal a £10 refund.
If preferred, we can issue the value as a voucher for future use.
↠ If part of your order was paid in cash (such as delivery fees), that portion will be refunded to your original payment method.
↠ Our merchandise is produced to order through trusted UK print partners - Inkthreadable and Printful.
All returns must be arranged directly through us, and not the manufacturer.
↠ Their return policies apply to production processes, but your consumer rights remain protected when purchasing from us.
↠ You can read more about their Return Policies here:
https://help.inkthreadable.co.uk/en/articles/435483-shipping-returns
International Returns
Refund Times
Revolucian Rewards points
Third-Party Production
PayPal
Klarna (Buy Now, Pay Later)
Need MORE help?
We love connecting with our customers.
If you're unsure whether your item qualifies for a return, or need further assistance, we're happy to help.
Response time: Within 24-48 hours.
